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We’re close to rolling out updated pricing for Flipper Cloud, and it goes against most of the advice we heard from other SaaS teams. We’re moving forward anyways because it feels like the right thing to do for our context.
> When we started billing for Flipper Cloud, we did what everyone else in the space was doing – per seat pricing. $20 per seat each month felt like plenty. As time has passed this choice has increasingly bothered me. The past few months I’ve been thinking about what type of billing I like.
Instead of strategizing about maximizing revenue, we focused on finding an approach that would maximize customer satisfaction while leaving room for reasonable profit. We could be entirely wrong, but there’s really only one way to find out.
I seem to have left pieces of myself scattered around the internet. This is my attempt to pull some of those pieces together.